Our privacy commitment to you:
Types of personal information we may collect about you
We will only ask for personal information that is relevant to our relationship with you and if it is reasonably necessary for one or more of our functions or activities.
We may ask you for your:
- Name, address, telephone number, email and other contact details
- Date of birth, gender and marital status
- Financial and investment information including shareholdings, debts or debts owed and bank account details
- Government identifiers including your tax file number
- Superannuation and insurance information
- Your opinion about our services and our people
- Occupation and employment
How we collect personal information from you and others
- We will usually collect personal information directly from you.
For example, we collect personal information directly from you via documents and materials you provide to us, when you complete a form on our website, from our conversations with you in person and over the telephone, and from mail and electronic communications with you.
- Sometimes we may collect information about you from someone else.
For example, from someone acting on your behalf or your representatives (such as financial advisers, accountants, and solicitors and publicly available sources (such as publications and online profiles). When you provide us with someone else’s personal information, you should only do so with their authority or consent or if you are required or authorised by law.
We collect retain, use and disclose your personal information to enable us to provide our services, to respond to your inquiries and to comply with the law.
Some of the purposes for which we use your personal information are to:
- provide professional services you or to other clients
- communicate with you, including responding to your inquiries and feedback, keeping you informed of news and events, and sending you industry publications and other material that we think may be of interest to you
- develop and provide system and technology solutions for you
- conduct client satisfaction feedback activities
- to comply with legislative and regulatory requirements including under the Corporations Act, the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), and taxation and employment laws
- marketing purposes
When and to whom we may disclose personal information
Depending on the nature of your relationship with us, for the purposes listed in the section above, we may provide your personal information to:
- Our professional advisers and specialist consultants
- Brokers and agents who referred your business to us
- Any person acting on your behalf, such as your financial advisor, solicitor, settlement agent or administrator
- Vendors and other third parties who provide services to us, including data processing, audit and quality review activities, and market research
- Investors, advisers, and trustees
- Professional associations and organisations
- Industry regulators, government agencies or courts and tribunals
Disclosure required by law
We may be required to disclose your personal information by law, e.g. under Court Orders or Statutory Notices, or under laws relating to sanctions, anti-money laundering or counter-terrorism financing, corporations law, taxation and employment or where we are appointed to administer companies under the Corporations Act.
Marketing our services to you
From time to time we may also use and disclose your personal information to inform you about other services and products we provide or that other companies offer which we think may be of interest to you. If at any time you do not wish to receive direct marketing communications from us, you may:
- use the opt-out link provided on direct marketing related material, or
- contact our Marketing team at firstname.lastname@example.org or
- telephone us
Accessing and correcting your personal information
We take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. You may request access to and correction of your personal information by contacting us by phone or in writing. We will need to verify your identity to deal with your request, and we will endeavour to deal with your request within a reasonable timeframe.
How we handle complaints
If you believe we have not complied with our privacy obligations, you can submit a complaint to us in writing or by telephone.
We will respond to your complaint as soon as reasonably practicable after receipt of your written or telephone complaint. We will need to verify your identity, and we may need to ask you for further information. If you do not agree with our decision or the way we have handled your complaint you can refer your complaint to the Office of the Australian Information Commissioner.
How we store your personal information
We hold personal information in both electronic and hardcopy formats. We will take reasonable steps to protect the security of personal information. We have document management and processes in place. Our electronic records are protected by a range of security measures that we store within your browser and the hard drive of your computer if you to agree to us doing so when you interact with our website. These data files allow us to recall important information about your visit to our website and help to improve your experience if you return.
When you visit our website
Our servers collect your log information such as the pages visited, the date and time of your visit, your web browser (e.g. Internet Explorer or Safari) and device type and the IP address associated with your request. We also collect referring and onward URLs of websites you have visited or will visit; data about the activities you undertake and how you interact with us online, such as what data is displayed, clicked on or shared by you, the click stream patterns, and the length of time you spend on our site or page. We use this information to help us manage and improve our website and for tracking and marketing purposes.
Our retention and destruction practices
We retain your personal information while there is a legal or a business need for us to do so. When we no longer require your personal information, we will take reasonable steps to destroy it.
How to contact us You can contact us about this policy by:
- Telephoning us +61 02 9706 4677
- Emailing us at email@example.com
- Mailing us at PO Box 250, Enfield, NSW 2136.